German Speaking Fitbit Products Support Specialist

Role Overview

Mercier Consultancy Group is seeking a German Speaking Fitbit Products Support Specialist to join their client's growing team in Sofia, Bulgaria. The role involves delivering exceptional customer support to German-speaking users of Fitbit fitness and wellness products via phone, email, and live chat channels.

What You Will Do

The successful candidate will assist customers with technical troubleshooting, guide users through the setup and configuration of Fitbit devices, and provide accurate and empathetic support regarding Fitbit's health and wellness metrics.

Why It Might Be a Fit

This role is ideal for German-speaking professionals with a genuine interest in the Fitness & Wellness industry, wearable technology, or health-focused consumer products. The successful candidate will have strong problem-solving abilities, a patient and empathetic approach to customer interactions, and a willingness to learn new software systems quickly.

Requirements

• Native or fluent German language proficiency (both spoken and written)
• Valid EU passport
• Previous experience in customer service, technical support, or a related client-facing role
• Strong problem-solving abilities
• Good working knowledge of standard digital tools, CRM platforms

Benefits

• Competitive Monthly Salary
• Fully Paid, Comprehensive Training Programme
• Private Health Insurance
• Fully Paid Relocation Package
• Monthly Performance Bonus
• €1,500 Signing Bonus
• Ongoing professional development
• Team events
• Supportive management structure

Originally posted on Himalayas