Patient Relations Representative

Role Overview

Use excellent customer service skills to serve as an initial contact for patients, families, visitors, and staff. Perform initial intake for incoming issues, manage grievances/complaints, and other cases with low to moderate complexity.

What You Will Do

Handle service recovery and dispute resolution, manage patient grievances/complaints, and perform initial intake for incoming issues.

Why It Might Be a Fit

Excellent customer service skills, 6 months of experience in customer service, and 1 year of patient contact experience are required. Associate's degree in a related field is required, and a bachelor's degree is preferred.

Requirements

• Associate's Degree in Business Administration, Human Resources, Communications or Health Care related field
• 6 months of experience in customer service handling service recovery and/or dispute resolution
• 1 year of patient contact, health care related experience

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• tuition benefits
• referral bonus

Originally posted on Himalayas