Sustaining Engineering Lead

Role Overview

The Sustaining Engineering Team is our engineering organization’s frontline vanguard and critical escalation function. It is responsible for triaging, qualifying, and driving the resolution of complex technical issues escalated by sales engineers, customers, and our support organization.

What You Will Do

You will lead a rotating squad of engineers, act as the organization's Incident Manager, and enforce strict metrics to ensure our most critical product issues are solved rapidly and permanently.

Why It Might Be a Fit

You will be responsible for overseeing the entire ticket lifecycle, triage and assignment, strict qualification, team leadership and rotation, incident and stakeholder coordination, and metrics and delivery tracking.

Requirements

• Strong background in Software Engineering, Site Reliability Engineering (SRE), or Tier 3 Support Engineering
• Exceptional proactive behavior
• Proven experience managing high-pressure situations, production outages, and critical enterprise customer escalations
• Deep expertise in issue tracking workflows (Jira), version control development panels (GitHub), CI/CD pipelines, and modern monitoring tools
• Exceptional verbal and written English communication skills
• Savvy on using AI for detecting and triaging incidents

Benefits

• Competitive salary
• Benefits package
• Flexible work arrangements (remote or hybrid)
• Opportunities for professional growth and development

Originally posted on Himalayas