Principal Architect – Digital & CX Modernization

We are seeking a visionary Principal Architect – Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems—you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences.

If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you.

Responsibilities

• Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences.
• Architect for the Future: Design and promote API-first, microservices-first, and event-driven architectures.
• Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads.
• Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
• Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
• Governance: Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
• Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms.

• Industry Expertise:7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
• Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
• Deep Technical Mastery in:
  • API-first architecture principles
  • Microservices patterns
  • Event-driven and distributed systems
• Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
• Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.

Nice to Have

• TOGAF or equivalent architecture certification.
• Hands-on experience with Enterprise Service Bus (ESB) platforms.
• Deep familiarity with contact center technologies and customer engagement software.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Originally posted on Himalayas