Customer Sales Specialist

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Experience: 2.5-5 years in a customer service or sales role, preferably in e-commerce or [link removed] Skills: Strong English proficiency, both verbal and written, with excellent customer engagement [link removed] Savvy: Proficiency in Microsoft Office, CRM systems, and phone-based order [link removed] Solving: Ability to handle product inquiries, quotes, and troubleshoot technical [link removed] Oriented: Strong organizational skills to manage customer inquiries, sample processing, and freight [link removed]: Willingness to work during peak hours from 5 AM to 3 PM PST (US).

Core responsibilities:

Inbound & Outbound Calls: Handle incoming inquiries about orders, product quotes, and technical questions, and make follow-up calls to customers who ordered [link removed] Management: Assist customers with order placement, provide status updates, and process orders via phone or the online [link removed] Management: Ensure samples are processed, labeled correctly, and shipped. Organize sample replenishment in the [link removed] Follow-up: Reach out to customers who received samples to answer questions and assist with finalizing [link removed] Assistance: Provide customers with product installation information and troubleshoot any issues regarding brick tile [link removed] Meetings: Schedule and conduct virtual sample presentations via video conferencing to showcase products and assist customers with their [link removed] Management: Keep CRM systems up to date with call logs, customer interactions, and sales tracking.

Benefits:Competitive salaryOpportunity to shape the HR function of a rapidly growing BPO.Work closely with a team of industry leaders who have successfully scaled BPOs in the past.Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

Originally posted on Himalayas