Customer Support Specialist

Role Overview

As a Customer Support Specialist, you will own member inquiries from first message to resolution, handling email support, live chat, and occasional voice support. You will work closely with the operations team to keep members moving through bookings, cancellations, and account questions without friction.

What You Will Do

Handle email inquiries, support members across channels, guide members through the platform, verify identity, and coordinate with operations and suppliers to resolve issues.

Why It Might Be a Fit

Travel industry experience, excellent written and spoken English, 1–2+ years in customer or member support, strong writing instincts, calm and empathetic under pressure, organized and detail-oriented, tech-comfortable, and a reliable internet connection.

Requirements

• Travel industry experience
• Excellent written and spoken English
• 1–2+ years in customer or member support
• Strong writing instincts
• Calm and empathetic under pressure
• Organized and detail-oriented
• Tech-comfortable

Benefits

• Remote work
• Flexible schedule
• Results-driven culture
• Real impact
• Room to grow into senior support or operations
• Direct line to the operations team

Originally posted on Himalayas