VP/SVP client services

VP/SVP Client Services

Title: VP/SVP,Client Services

Location: India (Remote)

Experience:10+Years

We are seeking a highly accomplished ClientServices partner to lead strategic client engagements,drive business growth, and ensure delivery excellence across large-scaletechnology and digital transformation programs.

This role requires a unique blend of businessconsulting expertise, commercial acumen, relationship management, andtechnology services experience. The ideal candidatewill serve as a trusted advisor to senior client stakeholders, identify growthopportunities, and translate business challenges into impactful technologysolutions.

Key Responsibilities

Client Relationship Management

• Act as the primary strategic partner for client executives and senior business stakeholders.
• Build and nurture long-term relationships with CXOs and key decision-makers.
• Develop a deep understanding of clients' business objectives, challenges, and growth priorities.
• Partner with clients to define transformation roadmaps and technology-led business solutions.
• Ensure high levels of customer satisfaction, retention, and account growth.

Business Development & AccountGrowth

• Drive revenue growth through account expansion, cross-selling, and upselling opportunities.
• Identify and pursue new business opportunities within existing and prospective accounts.
• Develop account strategies and growth plans aligned with client objectives.
• Lead proposal development, contract negotiations, and commercial discussions.
• Create compelling business cases and value propositions that demonstrate measurable ROI.

Delivery Oversight & Governance

• Provide executive oversight for project delivery, ensuring quality, timeline, and budget adherence.
• Work closely with delivery leaders and project managers to ensure successful execution.
• Review project plans, effort estimates, risks, and mitigation strategies.
• Drive governance reviews and executive steering committee meetings.
• Ensure alignment between client expectations and delivery execution.

Strategic Consulting

• Serve as a trusted advisor for business transformation and digital initiatives.
• Understand industry trends and leverage them to create innovative client solutions.
• Connect business outcomes with technology capabilities to drive measurable impact.
• Guide clients through complex organizational and technology transformation programs.
• Support clients in defining operating models, process improvements, and transformation strategies.

Leadership & Collaboration

• Collaborate with global delivery teams to ensure seamless client engagements.
• Mentor and develop account managers, project managers, and emerging leaders.
• Promote a client-centric culture focused on excellence and business outcomes.
• Drive effective communication between business stakeholders and technical teams.
• Foster collaboration across sales, delivery, consulting, and technology practices.

Skills, Knowledge & Experience

• [link removed] and MBA from a Tier-1 Business School.
• 10+ years of experience in IT Services, Technology Consulting, Digital Transformation, or Enterprise Account Management.
• Proven success in managing strategic enterprise accounts, driving revenue growth, and expanding client relationships.
• Strong business acumen with the ability to understand client challenges and translate them into impactful technology solutions.
• Experience engaging and influencing CXOs and senior stakeholders.
• Demonstrated expertise in consultative selling, business case development, and transformation initiatives.
• Sound commercial understanding of P&L, revenue forecasting, and margin management.
• Strong stakeholder management, communication, negotiation, and presentation skills.
• Strategic thinker with excellent problem-solving abilities and a results-driven mindset.
• Experience working with global teams, Agile methodologies, and distributed delivery models.
• Proven ability to bridge business objectives with technology solutions while leading cross-functional teams in dynamic environments

Originally posted on Himalayas