Customer Support Specialist

Role Overview

Join a passionate team tackling live-streaming platform development, customer support, and community experiences. The role involves handling customer inquiries, resolving issues, and collaborating with QA, Compliance, and Moderation teams.

What You Will Do

Handle incoming requests, own the first response, escalate complex cases, and follow platform standards. Collaborate with QA, Compliance, and Moderation teams to resolve inquiries and enhance the product and support processes.

Why It Might Be a Fit

The ideal candidate has strong written communication skills, critical thinking, and experience with customer-facing roles. They should be open to shift-based work and have a good understanding of support KPIs.

Requirements

• Understanding of customer-facing roles
• English B2 overall
• Spanish B1+
• Strong written communication skills
• Ability to create structured AI prompts
• Critical thinking
• Open to shift-based work

Benefits

• 20 paid vacation days
• 15 sick days
• 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events
• Corporate gifts
• Stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Originally posted on Himalayas