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RemoteListed Jul 5, 2026

Oracle Service Cloud (Functional) Consultant

OmegaHires

  • Contact-Center-Implementation-Consultant
  • Functional-Consultant
  • Oracle-B2C-Service-Consultant
  • Oracle-Cloud-Consultant
  • Oracle-Cloud-Functional-Consultant
  • Oracle-Functional-Consultant
  • Oracle-Functional-Consulting
  • Oracle-Fusion-Functional-Consultant
  • Oracle-Service-Cloud-Consultant
  • Service-Cloud-Consultant
  • Service-Cloud-Functional-Consultant

Assessed from original listing evidence

The role

Job description

Oracle Service Cloud (Functional) Consultant

**Job Title:** Oracle Service Cloud (Functional) Consultant **Location:** Remote/Anywhere in the USA **Experience:** 8–12+ years **Certification:** Oracle B2C Service (Service Cloud) Implementation Professional (Preferred) **Key Responsibilities:** - Lead Oracle Service Cloud functional design and configuration. - Gather and analyze customer service and contact center. - Configure case management, workflows, business rules, and knowledge management. - Conduct workshops, fit-gap assessments, and solution demonstrations. - Develop functional specifications and business process documentation. - Support Service Cloud integrations with OFS and enterprise applications. - Lead functional testing and user acceptance activities. - Facilitate training and change management sessions. - Collaborate closely with business and technical teams. - Ensure alignment with customer service transformation goals.

Originally posted on Himalayas

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