Customer Success Engineer LATAM

[link removed] is the global leader in B2B esports betting solutions. We are delivering an end-to-end ecosystem to bookmakers across the globe. Operators partnering with [link removed] can attract a new generation of bettors, drive betting volumes 24/7, and improve sportsbook [link removed] work with purely esports titles such as Dota2, LoL, CS2, as well as esports analogues of traditional sports like EA FC 24 (soccer), NBA 2K (basketball), Cricket 22 and more. Based on the data we have available, we create and continuously improve mathematical models that help us predict match [link removed] a team of 300+ people, based in the Czech Republic and many other locations across Europe, Asia, and LATAM, [link removed] is growing at a fast pace and is looking for a Customer Success Engineer.

Your position on the board:

Join a dynamic international Customer Success team that handles direct communication with our customers’ IT and operational teams, and is in constant synchronisation with our internal departments. A Customer Success Engineer is responsible for integration of [link removed] services within client platforms, providing technical support and advice to customers, and performing technical and operational coordination between the customers and [link removed].

Our Idea of You:

• Integrate and support [link removed] digital products (data feeds, APIs, and digital turn-key

solutions) within customers’ platforms, following established processes

• Work closely with customers’ IT departments and [link removed] product, development,

and sales teams, with the aim of integrating new or existing customers to [link removed]

• Communicate directly with international B2B customers
• Handle multiple customers at different locations
• Take ownership of, troubleshoot, escalate, and resolve issues
• Create and maintain technical documentation and knowledge base

Haven’t We Caught You Yet?:

• Technical education OR adequate experience
• Proficient use of English, Spanish, and Portuguese languages
• Communication and general social skills - ability to build relationships quickly and

effectively

• Experience with technical support/sales operations
• Basic understanding of web technology and communication protocols
• Basic understanding and/or willingness to learn about the esports and betting

industries

• Being teamwork-oriented
• Problem-solving attitude, with self-initiative and an eye for detail
• Ability to quickly acquire new knowledge, technical skills, and technologies
• Desire and possibility to travel
• Positive attitude, diplomacy, and approachability
• A knack for digital products and technology

Additional Skills / Extra Points:

• Basic HTML and CSS knowledge
• Basic programming knowledge
• XML knowledge
• Basic API and database knowledge
• Other languages

What We Offer:

• Work remotely from any location as an independent contractor
• Competitive salary
• Nimble environment where everything can be implemented very fast
• Get things done attitude
• Feedback from the employees and partners is considered for ongoing product

development

• Huge opportunity to work with the market leader at the intersection of two booming

industries: esports and betting

• Immediate impact on the performance of the company
• Participate in our vision to cement our position as No.1 Esports analytics company

Originally posted on Himalayas