Tier 2 Backup & Disaster Recovery Engineer

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce [link removed] you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Lightedge is seeking a Tier 2 Backup & Disaster Recovery Engineer to support our growing managed services platform. This role is critical in troubleshooting, triaging, and supporting enterprise backup technologies for our clients. The ideal candidate brings hands-on experience with Veeam and Commvault, a working knowledge of AWS and Azure backup environments, and the ability to manage customer incidents calmly and effectively in fast-paced situations while maintaining strong attention to detail.

Responsibilities:

• Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers
• Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach
• Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms
• Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure
• Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs
• Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system
• Collaborate with internal teams to improve platform performance and overall customer experience
• Contribute to the team knowledge base by identifying repeat issues and gaps in documentation

Education & Experience:

• Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
• Proficiency with Veeam or Commvault backup systems
• Working knowledge of AWS and/or Microsoft Azure backup services
• Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment
• Experience working within defined support workflows and documentation standards
• Strong written and verbal communication skills with a customer-focused mindset
• Ability to remain composed and effective in high-pressure situations

Preferred Qualifications:

• Advanced experience with Veeam, Commvault, AWS, and Azure backup environments
• Zerto experience or Zerto Certified Professional (ZCP) certification
• Experience supporting BaaS offerings in a service provider or MSP environment
• Strong understanding of Windows Server, VMware, networking, and storage fundamentals
• Familiarity with ITIL or similar operational frameworks
• Process-driven mindset with the flexibility to adapt during critical incidents
• Strong attention to detail and commitment to accurate documentation

Shift Schedule:

Thursday - Monday7:00 pm CT - 4:00 am CT

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

Originally posted on Himalayas