Level 2 – IT Support Specialist & Client Support | Remote 1769

This is a remote position.

Are you passionate about solving technical problems while delivering an outstanding client experience? We're looking for a Level 2 – IT Support Specialist & Client Support with strong experience in Managed Service Provider (MSP) environments to provide advanced technical support for remote and hybrid organizations. This role combines technical expertise with exceptional communication skills. You'll serve as the primary point of contact for clients, resolving complex technical issues, supporting modern macOS, Google Workspace, and SaaS environments, and ensuring every interaction builds trust and [link removed] Tier 2 technical support for escalated issues involving macOS workstations, networks, Google Workspace, and SaaS [link removed] and resolve technical incidents independently while maintaining clear and thorough [link removed] with Tier 1 and Tier 3 teams to resolve issues and share technical [link removed] client onboarding processes, including device enrollment, account provisioning, MDM configuration, and laptop [link removed] with monitoring, patch management, security alert response, and user-facing vulnerability remediation [link removed] in backup testing and maintenance [link removed] and improve Standard Operating Procedures (SOPs) and knowledge base [link removed] exceptional support through chat, email, video calls, and [link removed] technical concepts clearly and confidently to non-technical end [link removed] keep clients informed throughout the resolution [link removed] clear, organized, and client-friendly ticket notes and documentation.

Requisitos

6+ years of IT Support experience, including significant experience in a Managed Service Provider (MSP) environment. Strong hands-on experience supporting macOS [link removed] administering Google Workspace or Microsoft 365 in remote or hybrid [link removed] with endpoint management and MDM solutions such as Jamf, Microsoft Intune, or similar [link removed] cybersecurity knowledge, including Zero Trust solutions such as SentinelOne, Okta, Entra ID, Cisco Umbrella, KnowBe4, or equivalent [link removed] networking fundamentals, including VPNs, firewalls, routing, and Cisco Meraki [link removed] troubleshooting, analytical thinking, and technical documentation [link removed] experience in client-facing support roles with measurable customer satisfaction (CSAT, NPS, or similar metrics).Ability to explain technical issues in a simple, reassuring way to non-technical [link removed] written and verbal English communication [link removed] organizational skills with the ability to manage multiple priorities [link removed] mindset, accountability, empathy, and a strong customer-service [link removed] We Offer? Fully remote work environment.? Opportunity to support international clients using modern cloud and SaaS technologies.? Exposure to cybersecurity, endpoint management, and enterprise IT best practices.? Collaborative team with excellent professional growth opportunities.? Continuous learning in a fast-paced, technology-driven environment.

Originally posted on Himalayas