Customer Support Specialist (Spanish)

This is a remote position.

Customer Support Specialist — Spanish Division (Launch Team)SummaryWe’re a company focused on selling books related to natural health and wellness. We’re launching our Spanish division, and Spanish-speaking customers must be fully supported inside our existing systems (orders, email, returns) as we [link removed] will be the Spanish-speaking frontline for post-purchase support: clear communication, fast resolution, and great customer experience.What You’ll Do

• Respond to customer questions primarily in Spanish (email/support platform).
• Help with order status, shipping timelines, address changes, and delivery issues.
• Handle returns and refunds following internal policies.
• Provide basic product guidance about what the book is and how to use it. You will not provide medical advice.
• Escalate complex cases (chargebacks, damaged packages, suspected fraud, high-risk complaints) to the right owner.
• Create and maintain Spanish macros (templates) and contribute to a lightweight FAQ.
• Capture recurring customer questions and language, and feed it back to the Spanish team (so we improve landing pages and clarity).

Must-Have Requirements

• Native or near-native Spanish writing and speaking.
• Strong written English (enough to understand internal notes/policies and coordinate with a global team).
• 1+ years in customer support for e-commerce/DTC (email support preferred).
• Calm, empathetic communication style.
• Detail-oriented and comfortable following processes.

Nice-to-Have

• Experience with Shopify, Gorgias, Zendesk, or similar tools.
• Experience handling chargebacks and higher-friction cases.
• Familiarity with home remedies / herbal remedies context (from a customer communication perspective).

How to ApplyPlease submit:

1. A short overview of your relevant support experience.
2. Your country/time zone and availability.
3. 2 short writing samples in Spanish: (a) empathetic response, (b) policy response.
4. Rate expectations (monthly or hourly).

Originally posted on Himalayas