Sales Specialist - Patient Support Coordinator (Remote, Telehealth)

This is a remote position.

Location:Remote · Schedule: Full-time, Pacific Time (PST) ·Compensation: $7–$10 USD per hour (contractor)

About Shapely

Shapely is transforming weight loss care through a physician-led, evidence-based model that makes treatment affordable and accessible. We pair clinical excellence with a seamless integrated app to help patients achieve sustainable, long-lasting results. As we scale across multiple states, we're hiring a Sales Specialist – Patient Support Coordinator to be the first point of contact for prospective patients and guide them into care.

As our Sales Specialist, you'll be the first voice many prospective patients hear. You'll connect with warm leads who have already expressed interest, help them understand our program, answer their questions about eligibility and cost, and convert that interest into a scheduled appointment. It's a consultative, phone-based sales role in a healthcare setting — equal parts persuasion and genuine care.

This is a full-time, remote contractor role on a Pacific Time (PST) schedule, with room to grow and a supportive team behind you.

What You'll Do

1. Outbound Lead Engagement — the core of the role

Make outbound sales calls and follow-ups to prospective patients who have expressed interest in [link removed] leads on our program, our physician-led model, and how GLP-1/GIP weight loss medications [link removed] insurance eligibility basics and general coverage considerations to set accurate [link removed] interested leads through enrollment and schedule their initial appointment.

2. Pipeline & Conversion Management

Manage your pipeline of leads in the CRM, tracking follow-ups and conversion [link removed] or exceed targets for outbound calls, conversions, and scheduled [link removed]-engage warm leads who haven't yet enrolled to answer outstanding questions and move them forward.

3. Cross-Team Coordination

Partner with our Prior Authorization and Concierge teams to ensure a smooth handoff once a patient [link removed] common objections, questions, and friction points to leadership to help refine our messaging and process.

Requirements

Must-Have

Advanced, fluent English — spoken and written. This is essential for the role. You'll be on the phone every day with patients based in the U.S., so clear, natural, and confident communication is [link removed] experience in sales, telesales, or outbound calling, with a track record of meeting or exceeding conversion targets.A persuasive, consultative communication style that builds trust quickly over the [link removed] explaining insurance eligibility and medication coverage basics to set accurate [link removed] and self-motivated when working through a high-volume outbound [link removed] organizational and problem-solving skills, with a friendly, empathetic, customer-first approach.A reliable remote setup: stable high-speed internet and a quiet, private space for [link removed] to work full-time on Pacific Time (PST) — see schedule below.

Nice to Have

Previous experience in a healthcare or telehealth environment, or a similar patient-facing [link removed] of HIPAA, PHI, and patient privacy (training also provided).Experience with Zoom Phone, CRM platforms, or EHR systems (training also provided).A genuine passion for health and wellness and alignment with Shapely's mission.

Schedule

Full-time,40 hours per week, onPacific Time (PST). Our patient support team operates seven days a week.

Weekday shift:You'll be assigned one of four shift windows (all PST):

6:00 AM – 3:00 PM7:00 AM – 4:00 PM8:00 AM – 5:00 PM9:00 AM – 6:00 PM

Saturdays:Weekend coverage rotates across the team, so you can expect an occasional Saturday shift (8:00 AM – 5:00 PM PST).

Sundays:Handled by a dedicated coordinator on a permanent Sunday assignment, so Sundays are not part of the standard weekday rotation.

Benefits

Pay: $7–$10 USD per [link removed] [link removed] [link removed]-time [link removed] growth and a supportive team culture!

Originally posted on Himalayas