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RemoteListed Jul 3, 2026

Bi-lingual Customer Success Manager (French + English)

Herrera Headhunters

  • Associate-Customer-Success-Manager
  • Bilingual-Client-Success-Manager
  • Customer Service
  • Customer-Success-Manager
  • French-Speaking-Customer-Success-Associate

Assessed from original listing evidence

The role

Job description

Role Overview

Manage a portfolio of 60 French accounts, interacting with clients and the US team, and building strong relationships. The role involves regular check-ins, QBRs, and performance reviews, as well as supporting clients in WhatsApp campaign strategy.

What You Will Do

Act as the primary point of contact for French clients, conduct regular check-ins, QBRs, and performance reviews, and support clients in WhatsApp campaign strategy, including designing, structuring, and optimizing campaigns.

Why It Might Be a Fit

The ideal candidate should come from a SaaS/Software company or a Marketing/Advertising agency, with experience in email marketing, SMS marketing, retention strategies, and WhatsApp campaign strategy. Bonus: AI familiarity is a plus.

Requirements

  • Fully bilingual in French and English
  • Software or agency experience
  • Marketing expertise (email marketing, SMS marketing, retention strategies)
  • WhatsApp campaign strategy experience
  • AI familiarity (ChatGPT or other AI assistants)

Originally posted on Himalayas

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