IT Field Services Manager

Role Overview

Lead and manage a field IT support team delivering high-quality remote and on-site service for radiology environments, including escalations and customer-first support. Oversee IT operations, including hardware/software issues, mobile devices, VPNs, user access, downtime communication, and incident management.

What You Will Do

Drive process improvements, maintain documentation and training resources, and ensure efficient ticket management aligned with SLAs. Manage hardware lifecycle, inventory, and large-scale IT initiatives such as system upgrades, OS updates, and deployments.

Why It Might Be a Fit

3+ years of Leadership experience. Broad technical expertise across devices, operating systems, and platforms (e.g., AD, SCCM/MECM, virtualization) with ability to multitask and support projects.

Requirements

• Healthcare IT experience preferred, including knowledge of radiology workflows and PACS systems
• Experience supporting voice recognition tools (e.g., PowerScribe, Fluency)
• Relevant IT certifications (A+, Net+, MCSA, CCNA) or progress toward certification preferred
• Strong background in enterprise IT environments (200+ users), including systems administration and large-scale deployments

Benefits

• Competitive Benefits package
• Compensation Reviews
• Career Growth Opportunities
• Generous PTO Plans
• Paid Holidays

Originally posted on Himalayas