Call Center Triage RN-Remote

Role Overview

Medcor is looking to hire full-time Telephonic Registered Nurses for our remote 24/7 Occupational Health triage call center. The hours for this position include 8 or 10 hour shifts between the hours of 9am CST - 7p CST. Nurses who are successful in this position must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously.

What You Will Do

Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment, document each call efficiently and accurately, monitor and track individual as well as call center goals, productivity metrics, and statistics.

Why It Might Be a Fit

You will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. You must be able to handle a high volume of consecutive calls, have strong technological skills, and be able to work on a computer for long periods.

Requirements

• Valid RN license
• Current BLS (CPR) certification
• Ability to handle a high volume of consecutive calls
• Strong technological skills
• Typing speed of at least 30 WPM
• Effective written, verbal, and interpersonal communication skills
• Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers
• Ability to work on a computer for long periods
• Private space in your home with 4 walls and a door for patient privacy
• Access to high-speed internet (no satellite) within your primary residence

Benefits

• Paid time off
• Health and dental insurance
• 401K with match
• Education reimbursement

Originally posted on Himalayas