Member Success Specialist

About RidwellRidwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city doesn't collect, picking them up from our customers' doorsteps, and matching them with local partners that can use them sustainably. Our future plans go much further and include making zero waste a reality for [link removed] a B Corp-certified company, sustainability isn't just a company value—it's a fundamental part of our purpose and interests. Our mission is to empower communities to waste less, and every success our team celebrates means more waste saved from the landfill and more valuable donations in the hands of local [link removed]’re funded and growing quickly and can't wait to add to our team. We offer a strong benefits package, a flexible work and vacation schedule, and a team invested in the personal growth of its employees. Joining our team provides an opportunity to make a meaningful impact with an evolving young company!

Our Values

• Our member is our hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.
• We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better.
• We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact.
• Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.
• We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.

About the role

The Member Success team is hiring a full time Member Success Specialist to join a team of enthusiastic and supportive team of passionate member advocates. The ideal candidate has a passion for hospitality and an empathetic approach to serving current and potential Ridwell members. To help our members reduce waste, we curate an extensive informational site as well as many ways to contact us. We have a positive and aspirational brand that should radiate through the member experience.Schedule: Sunday-Thursday, 9:00am-5:30pm PST Location: WA, OR, CA, MN, CO, TX or MA

How to succeed in this role

• Timely, upbeat and empathetic responses to member questions, problems, and concerns.

• Work closely with the Member Success Supervisor to create efficiency throughout the member success workflow.

• Work closely with our Driver Success Specialists to respond to members' real-time needs and resolve issues promptly.

• Work collaboratively with members to overcome issues and achieve our mutual goals.

• Ability and willingness to work in a fast-paced, ever-changing environment.

• Passion and alignment with the Ridwell mission.

• Availability on weekends is a must.

Responsibilities

• Most of the day will be spent in our support inbox helping our amazing members in real time with all issues and requests.

• As a young company, we still have some manual processes we are working to improve - this role will support those and is encouraged to flag opportunities to automate with their direct leadership.

• Working closely with the rest of the Ridwell team on all issues that arise and require cross-team collaboration.

• Identifying and reporting recurring issues for further evaluation (website or app glitches, repeat customer concerns, etc).

Requirements

• Willingness to tackle any problem.
• Experience in a customer-facing, “front-of-the-house” role (experience in Front, Zendesk, Intercom or other CX software is a plus!)
• Upbeat and positive attitude: 'Yes, and' rather than 'No, but.'
• Quick to learn and curious.
• Comfort with new systems and software.

The compensation range represents our best estimate, with the final offer subject to internal compensation benchmarks, candidate experience, and market [link removed] seeking employment at Ridwell are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Originally posted on Himalayas