Customer Researcher

Role Overview

As a Customer Researcher at OnePay, you'll define how we understand and connect with our customers — shaping consumer research strategy company-wide, not just executing against it. You'll be the throughline between Brand, Marketing, Product, Design, and Business leadership, ensuring every major decision is grounded in a rigorous, shared understanding of the customer.

What You Will Do

Build and scale OnePay’s consumer insights function, define research standards, tools, governance, and processes. Lead quantitative and qualitative research to uncover consumer attitudes, behaviors, motivations, and perceptions.

Why It Might Be a Fit

7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry. Demonstrated experience starting or scaling an early-stage research program.

Requirements

• 7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry
• Demonstrated experience starting or scaling an early-stage research program
• Mastery across advanced quantitative methodologies
• Fluency with research and analytics tooling across the stack
• Track record as a solo or embedded researcher in a matrixed organization
• Proven ability to coach non-researchers to apply research methods independently

Benefits

• Competitive base salary
• Stock options
• Health benefits
• 401(k) plan with company match
• Remote-friendly (US)
• Flexible time off (FTO)
• Opportunities for growth

Originally posted on Himalayas