IRC Contact Systems Coordinator

Role Overview

The Contact Systems Coordinator acts as the first point of contact for prospective students, handling inbound or outbound calls, and is responsible for using multiple scripts to support calling campaigns.

What You Will Do

Handle inbound or outbound calls, use interactive scripting tools to determine student qualifications, warm transfer prospective students to admissions advisors, and maintain accurate student records.

Why It Might Be a Fit

Requires excellent verbal communication skills, decisive decision-making ability, and adaptability to new processes and technology. Schedule flexibility, including evenings and weekends, is also required.

Requirements

• High School diploma or its equivalent
• Computer Skills (Office Suite)
• Decisive decision-making ability
• Excellent verbal communication skills
• Positive attitude and team-player mentality
• Ability to quickly implement coaching into practice
• Ability to adapt to new processes, including those which involve technology

Originally posted on Himalayas