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RemoteListed Jul 5, 2026

SENIOR ANALYST

eClerx

  • BPO-Operations
  • Contact-Center
  • Customer Service
  • Customer-Experience
  • Customer-Service
  • Customer-Support
  • Data Science
  • Data-Analyst
  • Finance
  • Investment-Analyst
  • Senior-Analyst
  • Senior-Intelligence-Analyst
  • Senior-Market-Analyst
  • Senior-Research-Analyst
  • Senior-Staff-Analyst
  • Senior-Strategy-Analyst

Assessed from original listing evidence

The role

Job description

Program:Rentokil TerminixBLI Name:Rentokil APAC CSRDesignation:Senior AnalystNo of Head Count (s):1New Hires/Replacement Hires (HC) by DesignationNew HireBilled /Unbilled / BU / OPS BenchBenchSFDC ID for Billed New OpportunityNAReasons to hire Unbilled / BenchTo manage the workload during long unsched leaves & supporting client during peak volume seasonCity / Location:eClerx ManilaStandardized skillset: [Refer attached excel]Customer ServiceRespond to customer issues and enquiriesInsert customer, employee and account into data systemsShift (APJ / EMEA / US / Any combination):APJReporting Manager :Melandro MacalintalEducational Background:Bachelor’s degree in related field,Experience Required:Overall 2-3 years in relevant fieldJob Description:purpose of this role is to answer customer needs and requests through various live and non-live contact channels accurately and within company standard service times.
The Customer Service Executive is responsible for delivering a “wow” experience to customers and handle inbound/outbound contact in a professional manner to preserve customer retention and initiate selling new business to existing customers and [link removed] Approval mail:NACommentsAttached email from Leadership for the hirePreferred Start date: (induction date)29th JuneCollaborators:Workplace: WFM, WIO, HybridWFH

Originally posted on Himalayas

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