Professional Services Consultant

The Company:Optitex ([link removed] is the leading global provider of integrated 2D/3D product development software solutions for the fashion, apparel, transportation interiors, and furniture markets. With three decades of experience and over 30,000 installations worldwide, Optitex delivers a comprehensive range of tools that assist and accelerate the product development process, reducing returns, enhancing sustainability, and boosting operational excellence. Optitex is a portfolio company of FOG Software Group ([link removed] which is a subsidiary of Constellation Software Inc. ([link removed] Constellation is listed on the Toronto Stock Exchange and is a conglomerate of vertical market software companies. Constellation has completed over 800 acquisitions since inception in 1995 and is all about strengthening these businesses and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions. As is Constellation’s unique model, FOG Software buys and holds companies forever, which requires continuous investment in our businesses - their products, brands, and people - and a long-term horizon for strategic decisions. Role Overview:We are looking for a Professional Services Consultant based in Latin America (LATAM) to join our global Customer Success team. If you have a passion for 2D/3D CAD software with an understanding of textile design in the Automotive, Furniture or Apparel industry, great interpersonal skills, have a hybrid of soft and hard skills to master technology and manage customer relationships - your place is with us. Location: Remote within Latin America

Join us to drive our growth and success. Apply now to become a key player in our dynamic team!

Key Responsibilities & Success Metrics

• Assist with pre-sales activities including presentations to both small/medium and enterprise customers
• Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts, etc.
• Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management
• Develop strong understanding of client’s business needs and goals
• Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs
• Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget
• Assists in preparing presentations, RFI's, and RFP's, etc.
• Communicate the progress of customer implementations to internal and external stakeholders
• Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards
• Actively seeks and tracks customer feedback on implementations and services
• Represent the voice of the customer in product, service, and workflow design
• Achieve and maintain a comprehensive understanding of the full line of software and services provided
• Help customers meet their goals by effectively utilizing our solutions and services to their full potential

Success Metrics:

• Assisting in Lead Generation: Collaborate with Sales on PreSales activity to achieve the Sales Target with highest quality demo that resonates with potential customers, focusing on clarity, relevance, and engagement.
• Delivering success in Services: Successfully focus on delivering valuable outcomes for the customer´s business objectives and building on recurring Sales, Annual Maintenance and Professional Services revenue with cross-selling and upselling.
• First-Rate Customer Satisfaction: Build strong customer relationships with effective and efficient customer service.

Qualifications:

• Minimum 3 to 5-year work experience in Automotive Trim design and development (or similar), with ample knowledge of pattern making and related processes
• Experience with 2D/3D pattern software (Gerber, Lectra, etc.)
• Experience with Adobe Illustrator/Photoshop for fashion and textile design
• Knowledge CAD/CAM design software (Nedgraphics, Kaledo, etc.) a bonus
• Excellent communicator and team player
• Ability to prioritize tasks and meet deadlines
• Good organizational skills detail oriented
• Fast learner encompassing a wide range of software
• Help Desk / Technical Support with great problem-solving skills
• Work remotely with possible travel required
• Portuguese and Spanish speaking required with English speaking an additional bonus.

Originally posted on Himalayas