Customer Support Engineer

Role Overview

Join our Customer Support team in shaping the future of AI-powered shopping experiences across our global software platform. As a fully remote team, we power some of the fastest growing DTC brands. We believe in ownership, drive, and empathy and strongly uphold that every team member plays a vital role in shaping the future of intelligent commerce.

What You Will Do

Provide technical support for Merchants and Partners through our internal ticketing system, create new documentation or update existing documentation, prepare reports on technical issues, resolve complex technical issues, install new software, and troubleshoot problems with software programs and networks.

Why It Might Be a Fit

We reward initiative, celebrate high performance, and believe leadership is earned through action. Strong work ethic, smart prioritization, and clear communication are must-haves. We offer a flexible vacation policy, generous holiday schedule, parental leave, and sick policy, as well as 100% free health, dental, and insurance for you and your family.

Requirements

• BS degree or equivalent work experience
• At least 1-3 years of relevant work experience in a JavaScript environment
• Experience with frontend frameworks (e.g. React, Vue, Angular) and performant SaaS environment
• Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing

Benefits

• Flexible vacation policy
• Generous holiday schedule
• Parental leave
• Sick policy
• 100% free health, dental, and insurance for you and your family
• 401(k) retirement plans
• TFSA and RRSP retirement plans
• 3% contribution of your gross salary to retirement plans

Originally posted on Himalayas