Customer Success Manager (Europe)

Customer Success Manager - Enterprise

Location: Remote (Europe)Department: Customer SuccessReports to: Head of Customer Success

About AppFollow:

AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our [link removed] are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow.

What You’ll Do:

Manage a portfolio of Enterprise customers, ensuring high retention and [link removed] customers’ business needs, goals, and KPIs to drive measurable [link removed] onboarding sessions and act as a trusted advisor for long-term [link removed] key metrics, NPS surveys, and account health to anticipate risks and [link removed] cross-functionally to secure renewals and drive [link removed] with Product and Engineering teams to ensure AppFollow is effectively [link removed] best practices to help customers maximize [link removed] customer successes by collaborating with Marketing on case studies.

What we’re kooking for:

3–5+ years of experience as a Customer Success [link removed] in English and Russian, any additional language is a [link removed] track record with Enterprise-level [link removed] communication and interpersonal skills, including C-suite [link removed] organized, proactive, and able to manage a large account [link removed] product knowledge; able to translate technical features into business [link removed] leading customer advisory boards or product feedback [link removed]-focused, empathetic, and [link removed] communicator, written and [link removed] to prioritize, multitask, and collaborate [link removed]-solver with a passion for building long-term [link removed] management experience is a plus.

Success in This Role Means:

Increased feature adoption across [link removed] customer health [link removed] NRR through reduced churn and [link removed] risk identification and resolution.

Why Join AppFollow:

Work in a growing, global SaaS company focused on customer [link removed] with a diverse, remote-first [link removed] a direct impact on retention and [link removed] strategic programs that scale success across thousands of [link removed] in our employee stock option program—everyone has a stake in our [link removed] you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!

Originally posted on Himalayas