Senior Program Manager

Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

As a Senior Program Manager within the Operations Team, you will be responsible for managing key customer projects to the relevant standards of quality and performance, while also assuming ownership of a number of workstreams within our internal transformation program at Everseen.

You will work closely with System Engineers assigned to your customer projects, and also cross-functionally with other Everseen teams including Sales, Product, and Software Engineering. We are looking for a strategic, self-starting leader who thrives on excellence and is capable of managing both external delivery and internal change.

What you’ll do

• Be accountable for the successful execution, management, and delivery of customer projects, ensuring adherence to scope, schedule, and budget.
• Create, maintain, and update project plans, tracking all tasks, milestones, risks, and issues throughout the delivery process.
• Take full ownership of a portfolio of customer projects, managing all aspects of these projects from initiation to completion.
• Lead all customer communication for your assigned projects, fostering a close working relationship and serving as the primary point of contact for inquiries and concerns.
• Collaborate cross-functionally to deliver projects, engaging with internal teams such as Product Development, Engineering, and Sales to ensure alignment and timely delivery.
• Coordinate all reporting with internal and external stakeholders.
• Provide innovative and effective solutions to address challenges encountered during project execution.
• Develop a deep understanding of Everseen's applications, prerequisites, dependencies, and use cases to effectively guide customers and internal teams.
• Understanding all the use cases of Everseens' software, you will help guide customers through user acceptance tests.
• Access historical project data to facilitate accurate forecasting and decision-making.
• Assist with coordinating system performance analysis with technical and data teams, ensuring the successful integration and functionality of customer systems.
• Assist with the management of ongoing deployments and upgrades, integrating them into existing projects. Ensure deployments are completed on time and within scope.
• Collaborate with customers to test and validate new features, gathering feedback for improvement, and incorporating same into Product Team.
• Take ownership of key elements within our internal transformation program, overseeing these workstreams from strategic planning through to successful execution and benefits realisation.
• Lead and motivate cross-functional teams and workstream leads from across the business, fostering a collaborative environment and ensuring accountability.
• Manage program-level risks, issues, and dependencies, implementing effective mitigation and change management strategies to ensure program success.

Collaborating With

• Within Everseen: Sales, Customer Success, Product, Engineering, Data Analysis, Finance, Other Operations team members
• Externally: Our customers, 3rd party vendors

Profile and Skills

• You have 7 - 10 years of experience in project & program management, with a strong background of working in a global matrixed organization.
• Proven experience leading large-scale, complex business transformation or change management programs.
• Demonstrated ability to manage a complex portfolio of both internal strategic programs and external customer-facing projects simultaneously.
• Exceptional leadership and communication skills, with a demonstrated ability to influence and align senior leadership and executive-level stakeholders around a strategic vision.
• Excellent strategic thinking and problem-solving skills, with the ability to navigate ambiguity and complexity in a fast-paced environment.
• Familiarity with Agile/Scrum tools such as JIRA is an advantage.
• A proactive self-starter with the capacity to engage in multiple initiatives concurrently and the ability to inspire and guide teams without direct authority.
• Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
• Highly organized with meticulous attention to detail, ensuring accuracy and precision in all project and program documentation.
• Willingness to travel as needed for client meetings or other project-related activities.
• A relevant degree qualification is preferred.
• A Project Management qualification (PMP, Prince2, etc.) is strongly preferred.
• Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
• Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities
• A relevant degree qualification is preferred
• A Project Management qualification (Prince2, PMP etc.) is preferred
 

About Everseen Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.   Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.   Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.   Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.   We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.  

Our Culture

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions. We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar,  strengthening our talent, pushing innovation forward, and maximizing our impact.     Our Values   We OWN THE OUTCOME. No silos, no excuses.   We ARE CUSTOMER-FIRST. They guide our decisions.   We ARE ONE TEAM. Debate, decide, commit.   We MOVE WITH PACE. With simplicity and quality.   We RAISE THE BAR. On talent, innovation and impact.  

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.   Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.