Level 1 Technical Support Specialist - Italian Speaker

Role Overview

We are looking to incorporate a Technical Support Specialist to strengthen our technical support team. The selected person will be responsible for receiving, analyzing, and managing customer incidents and requests, acting as the first technical contact point and ensuring an excellent experience throughout the resolution process.

What You Will Do

Manage incidents and requests received through ticketing, email, and phone. Perform the initial diagnosis of technical incidents. Resolve directly those incidents or configurations that fall within the scope of first-level support.

Why It Might Be a Fit

Customer orientation, communication skills, empathy, and resilience will be especially important to thrive in dynamic environments and operational pressure.

Requirements

• Technical university degree
• Previous experience in technical support, operation, or customer technical support positions
• Knowledge of IP telephony and call centers
• Experience or knowledge of call center and unified communications platforms
• Ticketing and incident management tool management
• Basic knowledge of networks and communications

Benefits

• Salary between €25,000 and €30,000 gross per year
• Professional development and training plan
• Exposure to top-level technological projects
• Dynamic environment with real growth opportunities
• Flexible hybrid work model
• Laptop and necessary tools for the performance of the position
• Participation in the remunerated guard system

Originally posted on Himalayas