Customer Support Executive (3PM - 12AM Vietnam Time)

At [link removed], we’re reimagining ecommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. We’re not just a technology company—we’re here to make ecommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real [link removed] you’re ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape, [link removed] is where you can grow, lead, and shape the future of online retail. Join us, and help make ecommerce clearer, more efficient, and more rewarding for everyone.

Your Impact:

At [link removed], our Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer [link removed] customers have questions, you will be their first point of contact, providing support via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.

What you’ll do:

• Efficiently responding to inquiries via live chat
• Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
• Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up
• Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
• Enhancing our support centres by identifying when articles need updating and reporting back to your lead.

What you’ll bring:

• Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
• Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
• Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
• Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
• Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.
• Fluency in English (both written & spoken)

Why [link removed]?

• We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.
• Customers at the heart: We obsess over their needs so we can grow together
• Purposeful progress: We don’t settle. We take initiative and embrace bold thinking.
• Endless innovation: We refine, improve, and take meaningful action
• Always open: We build trust through transparency and global collaboration

Clear benefits:

• 100% Remote Culture: Work from anywhere that brings you happiness.
• Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
• Wellness Allowance: Support for classes promoting physical and mental health.
• Time Off: 20 days/year, in addition to Vietnam holidays.
• MacBook Provided.
• Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.
• Continuous Learning: Technical and general workshops, online resources.
• Health and Wellness Benefits: Generali Health Care, annual check-up.
• International Exposure: Enhance expertise and English communication skills.
Working hours: 3:00 PM – 12:00 AM (Vietnam time), Monday to Friday.We’re here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you!

Originally posted on Himalayas