Operations Manager

This is a remote position.

Business Operations Manager - Job DescriptionEmployment Type:Full-time, RemoteReports To: Founder & CEOWorking Hours: Aligned to AEST business hoursAbout the OpportunityRemote Office is a global talent infrastructure company helping Australian businesses build and manage high-performing offshore teams. Shift AI is an execution infrastructure company that helps businesses scale through intentional automation and AI agent [link removed] businesses are growing. As for the Founder of the businesses, the time needs to move toward building - not running. This role exists to take the operational layer off [link removed] person in this seat will own execution across two businesses - covering operations, finance, people, compliance, and commercial function. This is not a coordination role. It is an ownership role. You will make decisions, hold accountability, and drive outcomes without needing to be [link removed] you are looking for a role where your manager tells you what to do next, this is not it. If you are someone who sees the gap, fills it, and reports back with the outcome - read on.What You Will OwnOperations & Execution

• Drive organisational performance across both businesses by coordinating with the sales team, setting targets, and tracking delivery against those targets
• Manage HR project management across the full talent lifecycle - structure, compliance, documentation, advisory, and escalation
• Handle people management matters including disputes and sensitive situations; escalate only what genuinely requires the Founder's involvement
• Be the practising custodian of organisational culture - you model it, reinforce it, and hold the team to it

Finance & Commercial

• Execute financial transactions and maintain clean financial records in coordination with the accounts team
• Own client invoicing - accuracy, timeliness, and follow-through are non-negotiable
• Own all tool and software subscription management - renewals, cancellations, cost reviews
• Optimise operational costs and contribute to pricing and cost strategy across both businesses
• Formulate talent cost strategy across regions, accounting for market rates, compliance obligations, and business margins
• Handle corporate structure matters and tax planning with appropriate professional stakeholders

Legal & Contracts

• Draft, review, and manage commercial contracts, contractor agreements, service agreements, and internal employment documentation
• Make sound commercial and compliance decisions within your authority; flag edge cases appropriately

Communication & Presentation

• Prepare business presentations for internal and external use as required - Canva proficiency is expected
• Collaborate regularly with clients, team members, and relevant external parties in a professional and clear manner

What We Are Looking ForNon-negotiables

• Fluent English - written and spoken; your communication must be clear, precise, and professional
• Demonstrable experience across operations, finance, and HR - not one of these, all of them
• A decision-maker, not a task-taker - you must be comfortable owning outcomes
• High integrity and discretion - you will be handling sensitive financial, legal, and people matters
• Systems thinker - you see processes, not just tasks; you build for durability, not convenience

Strong Edge

• Proficiency with AI tools and automation - ClickUp, Slack, Zoho Books, and AI agents
• Experience working across multi-entity or cross-border business structures
• Familiarity with Australian business compliance context
• Contract drafting experience beyond templates

The Kind of Person We Are Looking ForThe title is Operations Manager. The reality is closer to a business [link removed] value calm over urgency, clarity over volume, and ownership over effort. We do not reward heroics - we reward systems. If you are the kind of person who builds the right process and then lets it run, you will fit here.What You Can Expect

• A role with genuine scope and real decision-making authority
• Direct access to the Founder - you are not buried in a hierarchy
• A team that values clarity, ownership, and doing things properly
• The tools, structure, and context to do your job well - not just the title

Remote Office and Shift AI are equal opportunity employers. We hire based on capability, character, and fit - nothing else.

Originally posted on Himalayas