Senior IT Manager

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology [link removed] are seeking a highly experienced, proactive, and security-focused Senior IT Manager to lead our global IT operations. In this role, you will be responsible for overseeing our core SaaS environment (including Okta, Google Workspace, and Slack) and governing our primary macOS endpoint ecosystem, which is directly maintained by a dedicated endpoint specialist reporting to you. As a seasoned leader, you will manage, mentor, and inspire a distributed team of IT professionals located across different countries, ensuring they remain highly engaged and perform at exceptional [link removed] ideal candidate is a self-starter who operates with a great attitude and requires minimal direction from executive leadership. You will be expected to make tough, strategic decisions when required, continuously drive improvements, and deliver world-class customer service to our internal teams. If you are passionate about security, operational excellence, and empowering a global workforce through technology, we want you on our team.

Key Responsibilities

• Global Team Leadership: Manage, mentor, and develop a globally distributed IT team with direct reports in multiple countries. Foster a highly engaged, collaborative, and high-performing team culture.

• SaaS Ecosystem Management: Oversee the strategy, administration, and optimization of our core SaaS applications, with deep expertise in Okta, Google Workspace, and Slack.

• macOS Endpoint Governance: Provide strategic oversight and direction for our macOS-first endpoint environment. Directly manage, support, and guide an IT/Endpoint specialist who plays a key role in MDM administration, ensuring seamless deployment, patching, compliance, and end-user experience.

• Security & Compliance: Embed a security-first mindset into all IT operations. Partner with InfoSec teams to enforce access controls, identity management (IAM), and endpoint security standards.

• Customer Service Excellence: Champion a culture of exceptional IT support and customer service for all internal employees, ensuring SLA targets are met and user friction is minimized.

• Autonomous Operations: Operate as a self-starter who proactively identifies infrastructure gaps, initiates projects, and drives them to completion with minimal oversight from senior leadership.

• Strategic Decision-Making: Evaluate complex technical and personnel challenges, making tough decisions when necessary to protect the business and optimize team performance.

Qualifications & Skills

• Experience: Several years of progressive IT experience, with serveral years in a senior leadership or management role.

• SaaS Expertise: Proven, hands-on experience administering and architecting environments built on Okta & Google Workspace

• Endpoint Governance: Strong experience overseeing enterprise macOS environments managed via MDM (specifically JAMF), with the ability to manage, evaluate, and guide direct reports who handle hands-on system administration.

• Global Management: Demonstrated success in leading, motivating, and evaluating remote direct reports across different time zones and cultures.

• Security Acumen: Strong understanding of Zero Trust architecture, identity lifecycle management, and endpoint security best practices.

• Soft Skills:

• Stellar attitude with a resilient, solution-oriented mindset.

• Exceptional communication skills, capable of translating technical jargon into business value.

• Strong emotional intelligence and a track record of keeping teams motivated.

• High degree of autonomy and the courage to make difficult operational decisions.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by [link removed] applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [link removed]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.

Originally posted on Himalayas