Onboarding Quality Intern (Next Level Internship)

The Next Level Internship program by Mekari is a highway for achievement-oriented young talents to #ElevateThroughImpact in a competitive and encouraging environment, where they get to contribute in raising Indonesia's software standard.

If you are:

• A University student studying in Indonesia, OR;
• An alumnus with either 1-2 years of working experience or max. 1 year after graduation

Send in your application now and start your journey to:

• Experience working at Indonesia's no. 1 SaaS company
• Get a min. 3-month period internship experience with your preferred team and role

By applying through this opening, you are applying specifically for the role of Onboarding Quality Intern:

Job Description:

• Receive handover from Activation at M+1.
• Run scripted health-check interviews via WhatsApp & phone.
• Tag each account: Reached/Unreached, Happy/Neutral/Unhappy, Expansion/Retention/At-Risk.
• Log findings & assign action plans from a fixed catalogue.
• Coordinate with stakeholders (Sales rep, Implementation, Incubation, Finance) until each action is closed.
• Maintain master tracking sheet, daily/weekly.
• Escalate per matrix when blockers arise.

Requirements:

• Prior internship in customer service, telesales, or BPO.
• Familiarity with WhatsApp Business, spreadsheets, CRM tools.

Still got any questions? Shoot us a DM on Instagram at @lifeatmekari

Good luck and we hope you make it to the Next Level of your journey with Mekari!

Mekari Next Level Internship Program: Pick Your Team, Pave Your Way

Originally posted on Himalayas