Account Manager

This is a remote position.

• Provide frontline support to customers via phone, email, and messaging platforms.

• Manage customer accounts and maintain regular communication.

• Resolve customer queries and escalate technical issues when required.

• Assist with onboarding and training new customers.

• Follow up on outstanding issues and ensure timely resolutions.

• Maintain accurate customer records and notes.

• Work closely with field teams and internal departments to support customer needs.

• Identify opportunities to improve customer satisfaction and retention.

Requirements

• Excellent English communication skills, both written and verbal.

• Strong customer service and problem-solving abilities.

• Comfortable speaking with customers over the phone throughout the day.

• Organised and able to manage multiple tasks simultaneously.

• Positive attitude and willingness to learn.

• Experience in customer support, account management, hospitality, call centres, or technology is beneficial but not essential.

Benefits

• Competitive salary and performance incentives.

• Remote working environment.

• Full training and ongoing development.

• Career progression opportunities within an international company.

• Supportive team culture with opportunities to grow into senior roles.

Originally posted on Himalayas