Senior Business Analyst (ServiceNow) - (High Level Clearance - Remote US)

ICF is seeking anexperienced Senior Business Analyst to support ServiceNow modernization and continuous improvement efforts for a federal mission environment. This role is intended fora senior business analyst who canleadrequirements activities,guide stakeholders,influencedelivery direction, and translate operational needs into practical ServiceNow solutions.

The ideal candidate brings deep experience in business analysis, Agile delivery, and ServiceNow-oriented workflow improvement. You will work across business and technical teams to define scope, refine requirements,facilitatedecisions, and support delivery through design, testing, and release. You should be confident leading requirements discussions,identifyingdependencies and risks, and ensuring solutionsremainaligned to mission needs.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. 

What You Will Do

• Lead requirements elicitation and refinement sessions with business and technical stakeholders

• Translate complex business needs into user stories, acceptance criteria, process flows, and supporting documentation

• Analyze current-state and future-state workflows to improve service delivery, automation, and user experience

• Own requirements quality and traceability frominitialdiscovery through design, development, testing, and release

• Partner with ServiceNow architects, developers, and testers tovalidaterequirementcompleteness,technicalfeasibility, andalignment with intended business outcome

• Identifyrequirements dependencies, gaps, assumptions, and delivery risks, andfacilitatetimelyresolution with business and technical stakeholders

• Partner with product and delivery leads to prioritize the backlog and coordinate requirements readiness for sprint planning, user acceptance testing, and release

• Defineand documentreporting, operational support, and process governance requirements

• Facilitate stakeholder alignment and resolve scope or process questions as they arise

• Maintain clear documentation and strong requirements hygiene in Agile tools

What You Must Have

• Bachelor’s degree inbusiness, information systems, computer science, public administration, orarelatedfield

• 6+ years of experience performing business analysis for software, workflow, or enterprise system modernization initiatives

• Demonstrated experience leading requirements elicitation, analysis, documentation, and refinement within Agile delivery environments such as Scrum or Kanban

• Experience developing user stories, acceptance criteria, process flows, and traceable functional and nonfunctional requirements

• 3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow configuration, service-management processes, or platform-based modernization

• Experience using Agile collaboration tools such asServiceNowAgile Development,Jira and Confluence, or similar tools

• Must be a U.S. citizen andpossessan active Top Secret security clearance, as required by the federal contract

• Mustresideand perform work withinthe U.S.

What We Would Like YouToHave

• Experience supportingone or more relevantServiceNowmodules, includingITSM, CSM, App Engine, HRSD, ITOM, or related modules

• Experience with workflow automation, service management,platform-based modernization,andprocess modeling tools such as Visio orLucidchart

• Experience supporting federal service delivery or enterprise operations programs

• Experience supporting UAT, release planning, training,or change management

• Familiarity withDevSecOps, continuous delivery, or scaled Agileframeworks such asSAFe

• Experience mentoring analysts orestablishingbusiness analysis andrequirementsmanagementbest practices

Professional Skills

• Strong analytical, problem-solving, facilitation, and stakeholdermanagement skills

• Ability to communicate complex requirements, process, testing, and usability findings to technical and nontechnical audiences

• Ability to organize and prioritize multiple assignments in a fast-paced delivery environment

• Sound judgment and the ability tofacilitatedecisions when requirements, scope, or stakeholder priorities conflict

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity [link removed], our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [link removed] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations. 

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [link removed]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed. 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $167,644.00Nationwide Remote Office (US99)

Originally posted on Himalayas