User Support Representative

This is a remote position.

Key Responsibilities:

• Respond to inbound calls, providing timely support and detailed information to customers

• Document interactions accurately in our CRM (Zoho)

• Identify and report product anomalies and recurring issues to supervisors

• Ensure excellent customer experience across channels, adhering to quality assurance standards

• Resolve issues promptly, escalating complex matters to relevant teams

• Provide regular customer updates until issues are resolved

• Collaborate with the inbound team to minimise abandoned calls

• Perform additional tasks as assigned by the User Support Supervisor

Requirements

• 0-1 year work experience

• Excellent typing skills (speed and accuracy)

• Strong written and oral communication skills with proper grammar

• Effective listening and analytical skills

• Good time management and multitasking abilities

• Ability to collaborate with others and maintain positive relationships

Work Structure and Ideal Candidate Profile:

• Flexible about working hours: 8 hours/day (with 1-hour break), anytime between 8am-8pm, depending on shift schedule

• Available to work 5 days/week, including potential weekends and public holidays

• Willing to adapt to night shifts, if required in future

• Possesses 1-6 months of customer service experience in a structured call center environment

• Recent NYSC graduates are encouraged to apply.

Originally posted on Himalayas