Dynamics 365 Customer Engagement – Customer Insights

Job Title:

Dynamics 365 Customer Engagement – Customer Insights

Job Description

Solution Architect for Dynamics 365 Customer Engagement – Customer InsightsWe are looking for a qualified and experienced Dynamics 365 Customer Engagement (D365 CE) Solution Architect, specialised in Customer Insights – Journeys (CIJ) and desirably Data (CID). The ideal candidate will possess expertise in evaluating and implementing performance and stability enhancements within D365 CE, along with comprehensive knowledge of customer-driven configuration and customization to align system functionality with client business objectives. The candidate should also have a basic understanding of the Power Platform and how it integrates with [link removed] candidate must demonstrate fluency in English and Italian, and is in Italy. It’s expected the candidate will travel less than 20% of the [link removed] make use of the evaluation form emailed on May 21st, 2026. Feel free to adjust the form as needed but keep all the D365 CE Apps in the [link removed] Experience Profile

• The candidate requires fluent English and Italian language skills to engage in business and technical conversations and workshops with customers.
• The candidate should be located in Italy.
• Has exceptional organisational skills and the ability to transition seamlessly between diverse tasks and stakeholders as priorities change.
• Expert knowledge inDynamics 365 Customer Insights – Journeys: designing, troubleshooting and optimizing components, such as Journeys, Segments, Events, Insights, Lead Management, Email Templates, Consent Management, and more.
  • Experience withDynamics 365 Customer Insights – Datawould be highlydesirable: supporting customer with designing data models, ingesting data from external resources, and importing it in Customer Insights – Journeys.
• Extensive experience with Power App development.
  • Design, customize, and administer UI and business logic using Power Platform.
  • Customize and administer UI and business logic.
  • Strong proficiency in developing, troubleshooting, and maintaining solutions and architecture of Dynamics
• Advanced knowledge of D365 CE enterprise level architecture and connecting with external systems.
  • Familiarity with integrating data from Dataverse, SharePoint, Azure, and other sources.
  • Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services.
• Strong ability to engage with key technical stakeholders and business decision makers.
• Demonstrated ability to deliver technical training and effectively resolve complex Power Apps issues and architectural challenges through strong analytical and collaborative skills
• Strong commitment to staying updated on modern engineering practices and tools.
• Experience in customer facing roles.

Desirable requirements

• Architect and Functional Consultant level Microsoft certifications are preferred.
• Experience with Copilot Studio or other AI technologies.
• Knowledge of data analytics.

Location:

Italy - Work at Home

Language Requirements:

Time Type:

Full time

Originally posted on Himalayas