Technical Engineer (Amazon Connect and CloudWatch)

This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.​We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

• 5+ yearsof experience in software development or cloud/DevOps engineering.

• Strong knowledge of[link removed] (v18+), Python, JavaScript.

• Advanced AWS experience, includingIAM, VPC, networking basics.

• Hands-on experience withAmazon Connect(contact flow design, telephony/VoIP, integrations).

• Proven experience withCloudWatch Logs Insights(queries, dashboards, alarms).

• Familiarity withincident/problem management, observability, and automation scripting.

• Experience withTerraform/CloudFormationfor monitoring infrastructure.

• Advanced spoken and written English.

Responsibilities

• Amazon Connect & Telephony

  • Design, build, and optimize contact flows (IVR, call routing, queue management) usingAmazon Connect Flow Designer.

  • Configure telephony/VoIP integrations, including SIP, routing, and call handling.

  • Integrate Amazon Connect with CRMs, ticketing systems, or custom applications viaAPIs/SDKs.

  • Customize agent dashboards/CCP usingJavaScript/React.

• Cloud Monitoring & Observability

  • Develop and maintainCloudWatch dashboards, metrics, alarms, and X-Ray traces.

  • Write and optimizeCloudWatch Logs Insights queriesto analyze and troubleshoot logs.

  • Automate log ingestion, analysis, and reporting usingPython, Bash, or PowerShell.

  • Implement monitoring infrastructure as code usingTerraform or CloudFormation.

  • Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

• Analytics & Reporting

  • Build real-time dashboards using Amazon Connect metrics.

  • Export data for BI tools to improve decision-making and performance insights.

This poisition is for LATAM-based applicants.

Originally posted on Himalayas