ITSM Specialist - Jira

The Role: 

We are looking for a passionate and self-motivated professional to join our fast-growing team. You will be responsible for expanding our Jira instance and other management tools, and for identifying appropriate and high-quality solutions for our end users. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment.

The main responsibilities of the position include:

• Create, manage and support all administrative functions associated with the Atlassian product Suite (mainly Jira and Confluence) and other management tools.
• Create, administer, and update Assets Object Schemas.
• Work closely with cross-functional teams and gather requirements from stakeholders to design, develop, test and deliver custom templates and automation project workflows.
• Offer recommendations on best practices and standardisation in implementing and leveraging processes within the Atlassian Suite.
• Provide suggestions on optimising existing Jira process workflows.
• Develop metrics dashboards and reporting tools on Jira to help end users with performance tracking and project management.
• Develop required documentations such as workshop agendas, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
• Drive process definition, re-engineer, improve and create gap analysis of existing and new processes during workshops with key stakeholders.
• Provide training and support to JIRA end users and draft user manuals.
• Work closely with our external associates to resolve any issues that may arise .

Main requirements:

• BSc/MSc in Computer Science, or any other relevant field
• 1+ years of experience in a similar position
• Working knowledge in administering Jira, Jira Service Management (JSM), and Confluence Cloud applications
• Experience in building data queries using JQL and AQL (formerly IQL)
• Excellent problem solving and troubleshooting skills
• Ability to work independently across functions and work with all levels of users and management in a fast-paced environment
• Strong verbal and written communication skills in English

The following will be considered an advantage:

• Hands-on experience administering Jira, JSM and Confluence Data Center
• Any official Atlassian Cloud certification
• Experience configuring and managing mainstream Atlassian Marketplace apps (e.g., ScriptRunner, JMWE, JWT)
• Familiarity with scripting languages like Groovy and JavaScript
• Familiarity with modern Atlassian Cloud features (e.g., Atlassian Rovo, Data Manager)
• Experience using Active Directory or identity providers for cloud user provisioning
• ITIL v4 Foundation or any other relevant ITIL certification

Benefit from:

• Attractive remuneration package plus performance related reward
• Private health insurance
• Corporate pension fund
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Show Your Skills – Online Technical Challenge
• Deep Dive – First Interview with Your Future Team
 

All applications will be treated with strict confidentiality!