Bilingual Customer Service & Technical Support Representative (Spanish/English)

Bilingual Customer Service Technical Support Representative
(Spanish/English)
Remote – NY – prefer near Plainview, NY or near Ocala, FL
$17 - 18/hour + overtime | 365 days, 24/7 operation
We’re recruiting on behalf of an IT implementation company’s new Call Center forFLUENT
Spanish/English Customer ServiceTechnical Support Representatives. This is afully remote
role supporting a 365-day, 24/7 call center.
Recent Computer Science, IT, or related grads are strongly encouraged to apply.
What You’ll Do

• Provide excellent customer service via phone and chat in Spanish and English
  
• Greet customers, verify accounts, listen carefully, and show empathy
  
• Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
  
• Use tools such as Freshdesk, Sonar CRM and other internal systems
  
• Document all interactions accurately and follow procedures/SLAs
  
• Escalate complex issues to senior technicians when needed
  

What You Bring

• Fluent Spanish English (spoken and written)
  
• 1+ year of customer service experience (call center/help desk preferred)
  
• Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
  
• Strong typing and multitasking skills (navigate multiple systems while assistingcustomers)
  
• Professional, patient, and calm with upset or frustrated customers
  
• Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
  
• Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
  
• Reliable wired internet and a quiet, distraction-free workspace
  

Pay & Schedule

• Pay: $17–18 per hour, depending on experience
  
• Overtime available
  
• Paid training
  
• This is a 24/7/365 operation, including weekends and holidays
  

Schedule Available:

• Thurs. – Mon. – 3 pm – 12 am, with Tues. and Mon. off (days off may vary – you willbe notified in advance whenever possible)
  
• Candidates must have the flexibility and ability to work any shift as needed
  
• Shift preferences and availability will be discussed during the interview process
  
• Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)
  

Why Apply?

• Remote work with a customer-focused, remote-friendly team
  
• Opportunity to build both customer service and technical support skills
  
• Supportive team environment
  

Originally posted on Himalayas