Solutions Analyst - Financial (West Coast)

Role Overview

As a Solutions Analyst, you will provide exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. You will prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.

What You Will Do

Provide world-class customer support, develop an in-depth understanding of our cloud-based software, facilitate the resolution of simple to moderately complex technical issues, and work cross-functionally within the team to deliver quality, satisfaction, and resolutions to customers.

Why It Might Be a Fit

You will be energized and motivated by a fast-paced, dynamic, high-demand working environment, and you will have a strong understanding of administrative tasks and workflows for long-term care and medical facilities.

Requirements

• Understand the business processes and practices within a long-term care or medical facility
• Strong, demonstrable problem-solving skills
• Excellent communication skills, written and oral
• Energized and motivated by a fast-paced, dynamic, high-demand working environment
• Demonstrated ability to multi-task, prioritize, and manage customer expectations
• A quick learner with acumen for software and technology
• A patient and active listener who is detail-oriented
• High level of customer focus and empathy
• Familiarity with PointClickCare software is an asset

Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition

Originally posted on Himalayas